MONROI ROMA

ORDERS

HOW TO MONITOR THE ORDER?

As soon as the order is confirmed, you can view the status of the order in your account. Please pay close attention to the state of conservation. Only the registered customer can monitor the status of the order, this is not possible by purchasing as a “guest”.

Pending Payment
The amount is not yet credited. You can make changes to the order at any time. For our part, a reminder will be sent on a weekly basis for a period of 1 week, after which the order will be suspended. If the payment is made later, the order will be reactivated.

Processing
The order is made, but has not yet been processed. It is still possible to make changes.

Packaging
The package has been prepared for shipping or is already being delivered to the courier. It isn’t possible to make changes.

Shipped
The order has been shipped

Canceled
The order has been canceled.

PRODUCTS AVAILABILITY AND STOCK

Orders with products that are in stock will be shipped the same or at the latest the next working day.
The products on the site are distinguished in:
– Available in stock;
– Out of stock.
In the event that the order should be delayed, you will be informed by our customer service.

MONROI ROMA

OFFERS & COUPONS

WHERE TO FIND OFFERS AND COUPONS?

Visit the section with our current savings offers, accessible from our website. We recommend that you subscribe to the newsletter to stay up to date on offers and discounts.
Note: The offers are valid only for a limited period of time. Therefore, once the offer has expired, all rights to use the promotion are forfeited.

Coupon
s
If you have a purchase voucher that you would like to use in your order, you will need to enter it in the appropriate section before completing and confirming the payment order.
If you have already sent an order and forgot to use a voucher, send us an email.
If the package is already in preparation or has already been shipped, we will not be able to add the coupon and change the order amount.
If a code does not work, please contact our customer service.


MONROI ROMA

PAYMENT

Your purchases are ALWAYS protected, any payment method you choose.

Paypal
Pay easily and securely using your PayPal account. If you want to pay with your PayPal account, at the end of the order process, you will be redirected to the PayPal site. Here you can login with your PayPal account and confirm the payment. In a few minutes, payment will be recorded in our system, and the order can be processed. With the Paypal payment, the invoice amount will be debited to your account immediately after confirming the order. We assume transaction costs for this payment method, so there are no additional costs for the customer.

Credit Card
Pay conveniently and securely with your credit card. We accept the following cards: VISA, Mastercard, American Express, Diners Club. The credit card information is not stored by us but is only transmitted in encrypted form. Your credit card details are encrypted using an SSL key – which guarantees a high level of security and a secure purchase. Thanks to this high level of security, your purchase on our site is secure.

Back Transfer
The invoice amount can be conveniently settled on our account when the order is closed. The package can only be started after the bank transfer has been credited to our bank. All the data needed to make the prepayment will be sent via a confirmation email immediately after confirming the order. Please keep in mind that it is very important to indicate the order number / code as a reason, so that we can allow us to classify and assign the payment to the correct order. Upon payment received (depending on the bank, this can take up to 5 working days!), The order will be processed and can be shipped, depending on the availability of products. For the transfer use the following bank details:
Monica Gunnella
IBAN: IT58F0344214239000081095904
BIC: WIDIITMM
Banking Institute: Widiba
Motive: Insert name, surname and order number.

MONROI ROMA

SHIPPING & DELIVERY

ITALY

Delivery is by BARTOLINI. The cost of shipping is € 10.00.

FOREIGN COUNTRIES

Delivery is by BARTOLINI. The prove varies according to the delivery countries. Here are the prices for countries:
– Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Croatia, Portugal, Denmark, Sweden and Finland € 24.40
– Austria, Germany, Belgium, Luxembourg, Netherlands, France, United Kingdom € 12.20
– Greece € 48.80
– Corsica € 61.00
– Spain € 18.30
– Eire and the Balearics € 30.50

MONROI ROMA

RIGHT OF RESCISSION

It is possible to return the shoes received without giving any reason within 15 days (in reference to Legislative Decree 206/2005). The expiry date is calculated, in this case, starting from the day of receipt of the goods. If the goods have not yet been sent, you have the possibility to withdraw from the contract by simply writing an email to the customer service. In this case, the expiry of the right of withdrawal is calculated taking the first day of receipt of this text in writing. Warning! The package must not be in preparation or shipping.
The goods must be sent to:
Monroi Roma di Monica Gunnella
Via delle Ortensie, 47 – Rocca di Papa
00040 Roma (RM) – Italia
You will have to attach our withdrawal form to download here.
For safety, we also ask you to send us an e-mail informing us of the return.
A successful return is meant when all returned products arrive at their destination sealed and in perfect condition. No refund will be made on open products, used or without original packaging! We recommend that you pack the products well and ship them with a padded envelope or in a carton to our address!
Our repayment obligations must be fulfilled within 15 days. The period is calculated from the day of arrival of the goods in our warehouses. We will reimburse the expense using the same payment method used in the original purchase transaction, unless expressly agreed. Reimbursement can also be made through a voucher, if agreed with the customer. Additional costs will not be applied to the customer.
Our company has the right to refuse the refund until it has received the goods.
Depending on the payment method used:

Bank Transfer
We will transfer the amount to your bank account (you will need to send us your bank details to make the transfer)

Paypal
You will get a direct refund to your Paypal account

Credit Card
You will receive a direct refund on your credit card

If you have to pay with an invoice and have not yet made the payment, just pay for the goods that you will keep.

WHEN ISN'T THE RIGHT OF WITHDRAWAL?

The right of withdrawal falls in the following cases:

  • Contracts for the supply of goods that have been specifically created for consumer needs and for which production has been requested an individual choice clearly adapted to the personal needs of users
  • Contracts for the supply of goods that can be damaged quickly and whose return has been made after the maximum return date
  • Goods returned after the maximum return period
  • Sealed goods that are returned without a seal
  • Edible goods or personal hygiene products open, used or private
  • Goods returned evidently open, used, tampered with, damaged
  • Goods purchased in multiple packages and returned only in part
  • Contracts for the supply of alcoholic beverages, the price of which has changed after receipt of the goods (market fluctuation not dependent on our company)

MONROI ROMA

PRODUCT RETURN


The cost of shipping for the return is charged to the customer. Please send the well-packed goods to the following address: Via delle Ortensie, 47 – Rocca di Papa 00040 Roma (RM) Italia. Please enter the withdrawal form (download link)

WHAT CAN IT BE RETURNED?


It is possible to return the goods received within 15 days (in reference to Legislative Decree 206/2005). Returned products must be sealed and in perfect condition. They must not be opened, used or without original packaging! We recommend that you pack the products well and ship them with a padded envelope or in a well-packed box. Find the legal information concerning the right of withdrawal here.

HOW CAN I GET THE REFUND?


As soon as your package arrives at your destination, if the products turn out to be suitable for the return, we will refund you. This can be done through a voucher to purchase the value of the returned products or by transferring the money to the payment method used:
Bank Transfer
We will transfer the amount to your bank account: you will need to send us your bank details to make the transfer
Paypal
You will get a direct refund to your Paypal account.
Credit Card
You will receive a direct refund on your credit card.
The refund will be issued within a few days.

For any questions please do not hesitate to contact us: info@monroiroma.com