Return Policy

You can return the shoes received without giving any reason within 15 days (in reference to Legislative Decree 206/2005). The expiry date is calculated, in this case, starting from the day of receipt of the goods. If the goods have not yet been shipped, you have the possibility to withdraw from the contract simply by writing an email to customer service. In this case, the expiry of the right of withdrawal is calculated taking in writing the first day from receipt of such text. Warning! The package must not be in preparation or shipping.

You will need to fill out our Return Form

If you do not receive a response within 24 hours, we also ask that you send us an email to inform us of the return.

Once confirmation has been received, the goods must be sent to:
Monroi Rome by Monica Gunnella
Hydrangea Street, 47 – Rocca di Papa
00040 Rome (RM) – Italy

A successful return is when all returned products arrive at their destination sealed and in perfect condition. No refunds will be made on opened, used or products without original packaging! We recommend that you package the products well and send them in a padded envelope or in a cardboard box to our address!
Our refund obligations must be fulfilled within 15 days. The period is calculated from the day the goods arrive in our warehouses. We will refund the expense using the same payment method used in the original purchase transaction, unless expressly agreed. The refund can also be made via voucher, if agreed with the customer. No additional costs will be applied to the customer.
Our company has the right to refuse the refund until the goods have been received.
Depending on the payment method used:

Bank Transfer We will transfer
the amount on your bank account (you will need to send us your bank details to make the transfer)
Paypal
You will receive a direct refund to your Paypal account
Credit card
You will receive a direct refund to your credit card

If you have to pay by invoice and you have not yet made the payment, pay only for the goods you will keep.


WHEN IS THE RIGHT OF WITHDRAWAL NOT APPLICABLE?


The right of withdrawal applies to the following cases:

Contracts for the supply of goods that have been created specifically for the needs of the consumer and for which the production has been requested an individual choice clearly adapted to the personal needs of users
Contracts for the supply of goods which can be damaged rapidly and which have been returned after the maximum return period
Goods returned after the maximum return period
Sealed goods that are returned without a seal
Opened, used or private edible goods or personal hygiene products
Returned goods evidently opened, used, tampered with, damaged
Goods purchased in multiple packages and only partially returned
Contracts for the supply of alcoholic beverages, the price of which has changed after receipt of the goods (market fluctuations beyond our control)